Please note that customers are responsible for all the fees involved for returning items. Refunds are issued once the returned products clear our inspection. Returns without prior communication and consent with us will not be accepted. Please take into consideration that we only accept qualifying returns. Should you wish to return your item(s), please kindly email us with the reason of return, within 3 days from receiving your order (according to the delivery date on the tracking record, if applicable). If you discover a fault with the item(s) you have received, please take pictures of the defect and contact us right away via We will work with you thoroughly. While we make every effort to ensure your item(s) arrived in perfect condition, sometimes things could happen. We may not be able to process the refund for your missing item if you lose or damage any packaging material.įirst of all, we're 100% committed to making your DIAMI experience happy. Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise. Please contact us via or DM to our IG diami_official within 2 days of delivery. If the payment was made using credit / debit card / PayPal, there might be a lead time to set up credit transaction with your bank. Once your order has been cancelled, the money will be refunded in your original form of payment. the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay or (if your order is under “Preparing Shipment” status, please send an email to or DM to our IG diami_official ) or you posted a Return request within 24 hours of payment and your order is still under “Pending” status Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. Please send an email to OR a DM to our IG if you have urgent request (changing addresses, etc) or inquires after payment. Please be aware of that your order is shipped once your payment has been cleared. Please also not that delays may occur as a result of pending payment authorizations. Customs and Postal Service may also require extra time to work on the processing / delivery during peak season or before major festivals (e.g., Christmas). Please allow extra time for your order to be processed during public holidays and busy periods. Orders are usually shipped from our storage within 3 business days. Please take into consideration that some products may take additional time for delivery and processing. Thanks for your patience while we work hard to get your order to you! Shipping time is likely to be lengthened as a special arrangement of some courier service companies and air traffic delays are to be expected. In view of the recent situation of COVID-19, logistics transportation and global delivery services are now subject to temporary delays. Shipping Area : Worldwide except Malaysia, Singapore, Taiwan, Indonesia, Australia !!įor above countries, we have distributors. Please note that shipping fee is non-refundable. If you need to pay for extra charge due to above cases, we will contact you via email. Normally, we proceed the shipping by EMS, which is most economic service However, due to COVID-19 situation, your country may accept EMS Premium or FedEx only.Īlso, Pin Cure LED lamp may be subject to FedEx service pursuant to airplane policies on lithium battery time to time. Shipping Rate : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight and regions. Shipping Method : Parcel Service (EMS, EMS Premium, FedEx, depending on your products and your regions.) Shipping Cost : International Shipping Fee.
0 Comments
Leave a Reply. |